How do I use your site?
Our products are listed in the left navigation browser by category name or in the middle of our page by picture underneath “clothing categories.” Both will take you to the same place. Below these categories, our merchandise is broken down by type. So if you wanted a Superman t-shirt, you could either click on the left side where it says “Superhero t-shirts” followed the link to “Superman t-shirts” and choose the Superman t-shirt you want or you can choose the picture of the man wearing a t-shirt in the center of our main page and simply follow the pictures. Once you have decided on a item, you would then click on that design. This will take you to a more detailed description of the product. Once there, you would choose the product options available such as size or color of the item you want and then click buy. This will place the item in your cart which will now show the item or items and the base amount that is currently being held in your cart. The number of items and the amount is easily seen in on the right navigation bar or under our”View Cart” link at the top of every page.
How do I place an order?
Once you have your desired items in the shopping cart and you are done browsing, just click on the “View Cart” tab at the top our site or click in the right navigation bar to begin the checkout process. From there, just follow the instructions on screen and your order will be completed shortly.
How long until I can expect to receive the order?
Most orders will ship in 5-10 business days. Out of stock items will be longer and usually ship between 4-8 weeks.
Do you print the clothing yourself?
On many of our products, we do print them ourselves. We use a stock image shown on our site and it may vary slightly in color from printing to printing. This is due to the fact that manufacturers may change their products slightly (i.e. color, tint, etc). However, on officially licensed products we do not. The manufacturers of those products hold the sole rights to the characters presented on our clothing. We buy them from licensed distributors.
What is the difference between licensed and non-licensed clothing and your return / exchange policy for those items?
The easiest way to distinguish between a licensed and non-licensed clothing product such as a t-shirt or hat is that a licensed clothing product will have the size option only and a non-licensed clothing product will have at least a size and color option to choose from as we print those in our store. A licensed clothing product will denote in the product description that it is “officially licensed” as well and this item can be returned or exchanged if need be. We accept all returns or exchanges on all licensed clothing for 21 days from shipment date on package. Non-licensed clothing are not returnable or exchangeable as these are custom printed based on both the color and size that is chosen.
What shipping options are currently available?
We ship regular mail and priority mail for both domestic and international packages. Regular mail takes about a week to receive from mailing date and priority mail domestic is 2-4 days and international is 7-10 days. We don’t overnight, two day, or express ship orders.
What Credit Cards do you accept?
We accept Visa, Master Card, AMEX, and Discover. Please make sure that it is a credit card and not a debit card as our system may reject it.
Do you accept checks or money orders?
We do accept money orders, but do not accept personal or business checks. If you have questions about your money orders feel free to email us at orders@teesnthings.com or simply mail it in. When you send in your money order, please be sure to get the correct shipping charges that are shown once you go to the “view your cart” otherwise we may have to hold the money order and request the additional amount. If you are overcharged we will refund you the difference. When you send us your money order, please include the exact product name, product number, size and color if any, your name, your address, and your email address so we can contact you if there are any problems with your order and so that we can send out your shipping confirmation number for when we send out your item. Please be sure to include where the item is going to be shipped to if it is different from the billing address. Tees ‘N Things is not responsible for lost money orders that are sent through the mail to us, so please be sure to print or write out all of your billing and shipping information legibly and getting a certified letter is strongly advised. Where do the designs go? Designs are printed in the center of all garments on the front unless given an option to choose otherwise from our website. Other places for the design print location can be asked for and usually done, but this may require an additional charge. We do not under any circumstance accept refunds for alterations made for the customer at their request so please be sure to order and give us the exact alterations that you want.
If I want the design in a different place, what is the email address I send the request to?
The email address is contactus@teesnthings.com. This address is for information only, if you have ordered already, please use our alternate web address.
Why are some shirts only available in certain colors and sizes?
All of our licensed shirts are preprinted before they come to our store and we can’t alter them. All the other items that are not labelled this are printed in our store. You may see available in white for sizes 3x and up only for our men’s tees. That is because we only offer up to a certain amount of color variations per size. For example, most of our non-licensed can be printed on either black, navy, white, or ash up to the size 2x. 3x and up is only available in colors black or white as we don’t carry navy and ash for those sizes. Each product description or size/color option will state clearly what is available, so be sure to read each of them.
What if I misorder and chose a color size that is unavailable?
In this case, we will chose the closest color that you have ordered for the size. For example, if an ash in a size 4x is chosen in our men’s tees, we will ship a white or if a navy is chosen in a 3x, we will ship a black and so forth. Lights will be substituted for white and darks will be substituted for black. This is standard for all of our non-licensed apparel for both men’s and women’s clothing. Please be sure to choose carefully when chosing a size and color as all products will state what sizes and colors we offer for that particular item.
Is there a charge for cancelled orders?
No, providing we receive the cancellation request before the end of the work day for the order placed. Once the order is removed out of the “new order” category, which can be seen by logging into the customer section, we can not cancel the order as we have either started the production of the item, placed an order for the item to complete the transaction, or have begun to prepare to ship the item. Items that are stated as being out of stock in either the product description or the size/color options or labelled as “Preorder, Clearance, Misprints” or any other special noting to the product are not able to be cancelled. If the customer wants to cancel the order after it is placed out of the “new order” category, the order will be treated as a refund. There are no exceptions to this rule.
If I send your company an email, How long will it take for me to receive a response?
Generally, it will take less than 72 hours to receive and process an email request, but may take longer during extremely busy times of the year. From time to time, a customer will be leave an incorrect email at the time of checkout and we will be unable to contact the customer. Please call our store and leave a message on our automated voice mail machine and be sure to include your email address so that we can respond and update your contact info and fulfill your request as our phone lines are automated systems only. All of our customer service is handled through our email system, so please make sure that your Internet Service Provider (ISP) or email program is not blocking our company and not recognizing us as a request from you. If they block us from responding, they may believe that we are spam. If you think this may be a problem, please check with your ISP and/or your email settings.
Do you ship internationally?
Yes, we ship to all international countries. However, we accept only money orders from certain countries. If you don’t see a shipping option for you country, orders can only be made via money orders.